My name is Gregory Sledge, I own a moving company Veterans Moving Help LLC. We rent moving trucks regularly. We work with customers and Movers nationwide who also rent trucks daily. We communicate with each other, sharing the good and bad details of each company. We know all about moving trucks. We share our knowledge of rental truck companies based on our combined hundreds of thousands of truck rentals. Read on …………..
Uhaul trucks are the most recognizable. There are Uhaul rental truck locations seemingly everywhere. And, for the most part Uhaul trucks are the cheapest. Loading and unloading Uhaul trucks are easier than some trucks because the truck sits low to the ground, you don’t have to lift or roll items up a steep ramp. Uhaul trucks are generally good on gas and the trucks are relatively new and work well. Upon occasion trucks break down but Uhaul has roadside assistance that is prompt and efficient.
The downside to Uhaul based on our experience is they have ethical and honesty issues. I have personally rented a truck from Uhaul and returned it with no damage only to have them come back at me 2 months later to say I owed them $1800 for damage to a bumper. I requested video footage of the truck being returned, so that I could prove the truck was fine when I brought it back. They said they would provide it only to later say they did not have it. I asked why wait 2 months to notify me? They had no answer other than I owe them $1800.
Other Movers have expressed to me the need to take pictures of the mileage and the gas needle particularly when dropping a truck off to a unattended store. Sometimes they would be charged for more miles than they actually drove and for for not refilling the gas tank.
Customer service can be hit and miss. On more than one occasion I have made online reservations only to go to the location to pick up the truck and the truck not even be on the lot. They do have a phone Rep who will assist you in finding another truck.
Penske trucks ride smooth. Their trucks are newer and more eye friendly. Their customer service is excellent. But their trucks are harder to load and unload because the truck sits so high up. A mover would have to navigate a steep ramp to get items into the truck. Then Penske trucks definitely cost more for local moves. For example a 26 foot Penske truck is $89.99 a day and $.99 a mile while a Uhaul is $39.95 a day and $.69 a mile. But Penske can be considerably cheaper than Uhaul on one way long distance. For example a 26 foot Penske going 1500 miles is $1300 while a Uhaul is $1900. The rates for one way long distance rentals depends on the date and destination.
Budget Rental Trucks are less expensive than Penske and more costly than Uhaul. Generally, based upon our experience the trucks are not quite as clean as Penske or Uhaul. Budget is a good option when Uhaul is unavailable and the expense of Penske is too much.
And the winner is………….